FAQs
What currency are the prices do I see in the site?
All prices are in USD.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-21 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at Jereme@deifly.com
I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at Jereme@deifly.com If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we do make every item by hand, to order. The average shipping time is 15-25 business days.
I have a question that wasn't answered, can you please help?
Absolutely!Please send us an email to Jereme@deifly.com and we will be happy to assist you in any way we can.
We do receive a large number of emails. If you wish to get a prompt response please attach your name and order number so we can address the problem clearly, thanks
Lifetime Repairs:
At Deifly, we're devoted to preserving the life of your gear. Our lifetime repair guarantee underscores our use of premium materials and construction techniques. Opting for repair over replacement not only ensures lasting quality but also helps combat gear industry waste, aligning with our commitment to a more sustainable future.
The eligibility for warranty coverage will be determined by the Deifly team. Please note that damages resulting from regular wear and tear, accidents, misuse, or the natural degradation of materials over time are excluded. Simply handle the shipping expenses to and from us, and we'll manage the rest. For an assessment of warranty eligibility, kindly share photos and a description with us at: Jereme@deifly.com